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FAQs

 

When will my order be shipped?

Due to being a non for profit organisation, all of our packing hours will be outside of normal operation hours. We will endeavour to meet multiple times during the week to make sure all orders are processed as quickly as we are able and shipped out ASAP.

What are the payment options?

Payment can be made through PayPal or Credit Card through our website.

Will there be a Ball in 2021?

Absolutely!! We have already begun the process of organising everything for next year and have locked in all the who were to perform this year. So 2021 will be very, very large.

Where will the proceeds from my purchase go?

All proceeds from our Merchandise go back into our community to help fund projects to better our region. Currently one of our Projects we are working with is the Cobram Community Cinema.

What is your sizing guide?

All our sizes are based off a standard generic sizing, with options ranging from Small to 5XL.

What happens if stock is Sold Out?

Is your size sold out? Do not worry! For any 2020 Merchandise it is possible for us to order as many more as we would like so as soon as stocks run out we will have more on the way. The production time will vary so when new stock comes in there will be an announcement to alert everyone.

What happens if Historic stock is Sold Out?

Unfortunately, Historic Merchandise is not as easy for us to reproduce if stocks sell out. Most Historic stock comes from previous years Merchandise. Contact us at contact@koonoomoopickersandpackers.com.au for more information.